Organizations make thousands of automated, operational decisions every week-from targeted pricing of products to determining which customers get automatic approval, from customizing website navigation and content to satisfying regulatory mandates. How well they make these decisions drives their profitability, makes or breaks their reputation and powers customer satisfaction.
How these decisions are made is one of a company's most important assets. All too often these decisions are not explicitly managed, assessed or even visible to the company's business experts. Instead they are buried in the company's software code and policy manuals, where they are hidden from view and may even be contradictory. Decision modeling gives you the power to change this, to make your organization's decisions transparent, agile and scalable.
Written by two of the field's foremost experts, this book addresses why, when and how to model decisions using the Decision Model and Notation (DMN), a new open standard for representing business decisions.
James is the CEO and Principal Consultant of Decision Management Solutions. James is the leading expert in in Digital Decisioning, an emerging best practice for delivering business impact from AI and machine learning. James is also one of the leading experts in decision modeling and the new Decision Model Notation (DMN) standard. James has over 20 years developing software and solutions for clients and leads a successful team that helps our clients use Digital Decisioning in conjunction with supporting decisioning technologies, data science, AI, machine learning and predictive analytics to improve real-time operational decision-making. He has led Decision Management and decision modeling efforts for leading companies in insurance, banking, health management, manufacturing, travel and telecommunications. James is the author of "Digital Decisioning: Using Decision Management to Deliver Business Impact from AI" (2019), "Real-World Decision Modeling with DMN" (2016) with Jan Purchase, "Decision Management Systems: A practical guide to using business rules and predictive analytics" (2011), "The MicroGuide to Process and Decision Modeling in BPMN/DMN: Building More Effective Processes by Integrating Process Modeling with Decision Modeling" (2014) with Tom Debevoise and "Smart (Enough) Systems: How to Deliver Competitive Advantage by Automating Hidden Decisions" (2007) with Neil Raden. He and has contributed chapters on Decision Management to multiple books as well as many articles to magazines.
Show moreOrganizations make thousands of automated, operational decisions every week-from targeted pricing of products to determining which customers get automatic approval, from customizing website navigation and content to satisfying regulatory mandates. How well they make these decisions drives their profitability, makes or breaks their reputation and powers customer satisfaction.
How these decisions are made is one of a company's most important assets. All too often these decisions are not explicitly managed, assessed or even visible to the company's business experts. Instead they are buried in the company's software code and policy manuals, where they are hidden from view and may even be contradictory. Decision modeling gives you the power to change this, to make your organization's decisions transparent, agile and scalable.
Written by two of the field's foremost experts, this book addresses why, when and how to model decisions using the Decision Model and Notation (DMN), a new open standard for representing business decisions.
James is the CEO and Principal Consultant of Decision Management Solutions. James is the leading expert in in Digital Decisioning, an emerging best practice for delivering business impact from AI and machine learning. James is also one of the leading experts in decision modeling and the new Decision Model Notation (DMN) standard. James has over 20 years developing software and solutions for clients and leads a successful team that helps our clients use Digital Decisioning in conjunction with supporting decisioning technologies, data science, AI, machine learning and predictive analytics to improve real-time operational decision-making. He has led Decision Management and decision modeling efforts for leading companies in insurance, banking, health management, manufacturing, travel and telecommunications. James is the author of "Digital Decisioning: Using Decision Management to Deliver Business Impact from AI" (2019), "Real-World Decision Modeling with DMN" (2016) with Jan Purchase, "Decision Management Systems: A practical guide to using business rules and predictive analytics" (2011), "The MicroGuide to Process and Decision Modeling in BPMN/DMN: Building More Effective Processes by Integrating Process Modeling with Decision Modeling" (2014) with Tom Debevoise and "Smart (Enough) Systems: How to Deliver Competitive Advantage by Automating Hidden Decisions" (2007) with Neil Raden. He and has contributed chapters on Decision Management to multiple books as well as many articles to magazines.
Show more"This comprehensive and incredibly useful book offers a wealth of practical advice to any-one interested in decision management and its potential to improve enterprise applications. Using a blend of user case studies, patterns, best practices and pragmatic techniques, "Real-World Decision Modeling with DMN" shows you how to discover, model, analyze and de-sign the critical decisions that drive your business!" -David Herring, Manager of BPM & ODM Delivery at Kaiser Permanente. "If you are looking for a complete treatise on decisions, look no further. Even though you end up in decision modeling and Decision Modeling Notation (DMN), you are treated to all the aspects of decisions explained with great care and clarity. This is a greatly needed book that will be studied by decision managers and practitioners for the next decade or more. It will end up on my physical and logical bookshelves." -Jim Sinur, Vice President and Research Fellow, Aragon Research. "Written by two of the foremost experts in decision management, this book provides an extensive exploration of business decisions and how they are used in modern digital organi-zations. Taylor and Purchase distill for us the why, how, when and where to apply decision modeling in order to specify business decisions that are effective. Going beyond just an introduction to the Decision Model and Notation (DMN), the authors position this standard with respect to other well established standard notations such as BPMN. This is truly a first comprehensive handbook of decision management." -Denis Gagne, Chair of BPMN MIWG, CEO & CTO at Trisotech. " I particularly like the numerous real-world experiences, best practices, misconceptions, patterns and business examples. At the same time, because the Decision Model and Notation (DMN) standard is used throughout the book, it is also a full and readable description of all aspects of the standard, from the business value, the business context, the decision requirements level, all the way to FEEL and decision tables (a part which I read with specific care). All well elaborated and clearly explained. A must read." -Jan Vanthienen, Professor of Information Management, Business Information Systems Group, KU Leuven (Belgium), Pioneer of Decision Table Theory and Long Term Con-tributor to Business Rules, Decisions, Validation and Verification Research. "I highly recommend this book to anyone who is interested in Decision Management and especially decision modeling. The authors use their knowledge and industry experience to explain, both generally and in detail, why you cannot neglect decision management and modeling for business or IT development. The great value of the book is the comprehensive insight into decision modeling and the DMN standard, grounded in real-world cases. It works as a text book and for newcomers to Decision Management." -Odd Steen, Associate Professor, Department of Informatics, Lund University. "As a long-time Decision Management consultant and practitioner, it is important for me to have an objective Decision Management reference available. With "Real-World Decision Modeling", I've now found a comprehensive practical guide. James Taylor is clearly the premier authority on Decision Management, and he has teamed up with Jan Purchase to produce the authoritative text on Decision Modeling. For locating a particular best practice, identifying a way to integrate the Decision Management Notation with another notation, or referring a less experienced colleague or client to a good decision modeling information source, and much more, this book is the definitive work." -Dan Binney, Harmony Solution Services LLC.
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