Table of Contents

Part One Setting the Stage 1COMMUNICATION, THEORY, AND RESEARCH1. Thinking About Communication: Definitions, Models, and Ethics 32. Thinking About the Field: Traditions and Contexts 263. Thinking About Theory and Research 45Part Two Understanding the Dialogue 69THE SELF AND MESSAGES4. Symbolic Interaction Theory 725. Coordinated Management of Meaning 886. Cognitive Dissonance Theory 1097. Expectancy Violations Theory 125RELATIONSHIP DEVELOPMENT8. Uncertainty Reduction Theory 1439. Social Exchange Theory 16410. Social Penetration Theory 18011. Relational Dialectics Theory 19812. Communication Privacy Management Theory 21513. Social Information Processing 230GROUPS AND ORGANIZATIONS14. Groupthink 25115. Structuration Theory 27016. Organizational Culture Theory 28717. Organizational Information Theory 303THE PUBLIC18. The Rhetoric 32219. Dramatism 34020. The Narrative Paradigm 354THE MEDIA21. Agenda Setting Theory 37322. Spiral of Silence Theory 38723. Uses and Gratifications Theory 40424. Cultivation Theory 42025. Cultural Studies 43726. Media Ecology Theory 453CULTURE AND DIVERSITY27. Face-Negotiation Theory 47528. Communication Accommodation Theory 49229. Muted Group Theory 51030.Feminist Standpoint Theory 527Afterward(Connecting Quests)543Glossary G-1References R-1Name Index I-1Subject Index I-1

About the Author

Rich West is a past President of the National Communication Association. He is also Professor in the Department of Communication Studies at Emerson College in Boston. At Emerson, he has served as the Department Chair for several years, as the Acting Director of the Institute for Liberal Arts and Interdisciplinary Studies, and as the Project Director of the Center for Innovation in Teaching and Learning. He is past President of the Eastern Communication Association, where he received the Past Officer's Award and was recognized as a "Distinguished Research Fellow" in the Association. Rich is also the former Director of NCA's Educational Policies Board. Both Illinois State University (B.A./M.A.) and Ohio University (Ph.D.) have recognized him as an Outstanding Alum in Communication Studies. Rich's research has appeared in Communication Education, Communication Studies, Communication Quarterly, Day Care and Early Education, Communication Reports, Journal of Family Communication, among other diverse outlets. He has written extensively in the area of classroom communication and has been recognized as a "Leading Scholar" in Classroom Communication by the Communication Institute for Online Scholarship (CIOS). Rich's principle co-author is Lynn Turner. Together with Lynn, he has co-authored 5 books in multiple editions. He is also co-editor of The Family Communication Sourcebook and the co-editor of the Sage Handbook of Family Communication. In 2014, NCAs Family Communication Division recognized the Sourcebook as its Outstanding Book Award. In addition, Rich has (co) authored dozens of articles and book chapters and is a current member of numerous journal editorial boards. Rich's research has been featured in a number of media outlets including USA Today, Christian Science Monitor, NPR, Toronto Globe & Mail, CNN International, Austin Statesman (TX), among others. When he has some free time, he enjoys working on his 105 year-old summer home in Maine, but privately admits that he would rather hire people than do the work himself!



Lynn H. Turner teaches in the College of Communication at Marquette University. She received her Ph.D. from Northwestern University in 1989. She is the author of several journal articles, books, and book chapters focused on communication studies. She is the recipient of the Marquette University College of Communication Research Award (1998), the Organization for the Study of Communication, Language, and Genders Outstanding Book Award (1997) and Outstanding Article Award (2000). She is guest editor (with Richard West) for a special issue of the Journal of Family Communication and she serves on the editorial board of several communication journals. She is the Vice-President of Central States Communication Association and Past-President of the Family Division of the National Communication Association. Her current research interests include family communication, gendered communication, and communication and relationships.